Order tracking, status, cancel & more.
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page, or you can log in to your online account to view your status usin
Orders typically leave our warehouse within 2 full business days. Shipping generally takes 3 to 7 business days, depending on the delivery location. Please note that there can be delays due to volume and weather. Additionally, some shipping companies
For order cancellations or modifications, you must contact our Customer Service team. Please include your order number, the reason for cancellation, and any details regarding your modification in your message. We will try to accommodate your request,
Unfortunately, we cannot make any product changes to an existing order. Please contact Customer Service so we can cancel the order and allow you to place a new one. Once an order begins processing, no changes can be made. In this case, please wait un
You will receive an order confirmation by email. If it’s not in your inbox, please check your spam or junk folder. To view the status of your order, log into your account using the email address you used to make your purchase.
Kathmandu Canada (kathmanducanada.ca) only ships to locations within Canada. Use the country toggle tool at the bottom of the website to select other available countries.
We strive to accurately represent our inventory online, but on rare occasions, items may no longer be available. If we cannot fulfill your order, you will be notified via email and refunded if your payment method has been charged. We apologize for th
Please check your JUNK/SPAM or PROMO folders, as sometimes emails can end up there.
If your discount code is not working, it's important to verify its validity. It's possible that the code is either invalid or has expired. Please double-check the code details. Here are a few things to keep in mind:.
To check your order history, please log in to your account. Don’t have an account? Simply register with the email used for your purchase to access account information.