How do I make a return?Updated 20 hours ago

Print the above label to help prepare your package for return.

You have 30 days from the date of delivery to return your purchase.

To be eligible for a return, all items must be in their original condition, undamaged, unaltered, and unused. 

• Before returning;
  • The original packaging must be enclosed in another bag or box to preserve its quality. 
  • You can reuse the packing bag from the original shipment or use another form of packaging as long as it protects the original box. 
  • Products must retain their original tags.
  • Items returned with tape or labels directly on the original packaging or without the original packaging, labels and hangtags will be refused or subject to a $15 restocking fee.

Returns Address

You may return your merchandise for a refund by shipping it to the following address:

Kathmandu Canada
(NEON RK Corp.)
6550 St-Andre
Montreal, QC, Canada
H2S 2K9

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method within 5 to 10 business days.

Non-Returnable items

No exchanges or refunds are available for items purchased at discounted sale prices.